Privacy Policy
Shipping Policy
Last Updated: August 31, 2026
At Taurus Moon Treehouse, many of our treasures are made, finished, packaged, and sent on their way by hand. We take care when preparing each order and want your piece to arrive safely at its new home.
Processing Times
Current processing times are provided on individual product listings or during checkout.
Because many Taurus Moon Treehouse pieces are handmade, made in small batches, or created to order, processing times may vary from one item to another.
Processing time refers to the time required to prepare your order before shipment. It does not include the carrier's transit time.
If an unexpected delay significantly affects your order, we will make reasonable efforts to contact you.
Shipping
Shipping options, costs, and available delivery estimates are displayed during checkout when available.
Delivery dates provided by shipping carriers are estimates and are not guaranteed by Taurus Moon Treehouse.
Once a package has been transferred to the shipping carrier, circumstances such as weather, carrier delays, holidays, transportation disruptions, or other events outside our control may affect delivery.
Shipping Addresses
Please review your shipping address carefully before completing your purchase.
Taurus Moon Treehouse is not responsible for orders delivered to an incorrect address supplied by the customer.
If you notice an address error before your order has shipped, please contact us as soon as possible. We will do our best to make the correction, but changes cannot be guaranteed once an order has entered fulfillment or shipment.
Tracking
When tracking is available for your shipping method, tracking information will be provided after your order ships.
Please allow time for the carrier's system to begin displaying tracking activity.
Packages Marked Delivered
If tracking indicates that a package has been delivered but you cannot locate it, please:
Check around your property, mailbox, parcel locker, front desk, or other delivery location.
Check with household members or neighbors who may have accepted the package.
Contact the shipping carrier for additional delivery information.
Contact Taurus Moon Treehouse if you still need assistance.
We will make reasonable efforts to help investigate delivery issues, although we cannot guarantee recovery of a package after a carrier has confirmed delivery.
Lost Packages
If a package appears to be lost in transit, please contact us.
Where appropriate, we may work with you and the shipping carrier to investigate the shipment or submit a carrier claim.
Any replacement or refund will be determined based on the circumstances of the shipment, available tracking information, carrier policies, and applicable law.
Items Damaged During Shipping
Tiny treasures sometimes have rough adventures on the road.
If your order arrives damaged, please contact us as soon as reasonably possible and include:
Your order number
A description of the damage
Clear photographs of the item
Photographs of the packaging when possible
Please keep the item and packaging until the issue has been resolved, as the shipping carrier may request photographs or additional documentation.
If an item arrives damaged due to shipping, we will work with you toward an appropriate solution, which may include repair, replacement, store credit, or refund depending on the circumstances and availability of the item.
Handmade and One-of-a-Kind Replacements
Because many Taurus Moon Treehouse items are handmade or one of a kind, an identical replacement may not always be possible.
When an exact replacement is unavailable, we may offer another reasonable solution.
International Orders
If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout or required by law.
International delivery times may vary due to customs processing.
Digital Products
Digital products do not require physical shipping. Delivery instructions for digital products will appear on the applicable product listing or following purchase.
Questions About Shipping
If you have questions about an order, please contact Taurus Moon Treehouse through the contact information provided on our website.
We are always happy to help a treasure find its way home.
Returns & Refunds Policy
Last Updated: August 31, 2026
We hope you love what you find in the Treehouse. Because our pieces are often handmade, small-batch, or one of a kind, we ask that you review the following policy before making a purchase.
Returns
Unless an item is identified as final sale or otherwise excluded below, you may request a return within 14 calendar days of delivery.
To qualify for a return:
The item must be unused and in substantially the same condition in which it was received.
The item must be returned with any original components or accessories included with the purchase.
Proof of purchase may be required.
The return must be authorized before being sent back.
Please contact Taurus Moon Treehouse before mailing a return.
Unauthorized returns may delay processing.
Return Shipping
Unless the return is due to an error by Taurus Moon Treehouse, a defective item, damage covered by this policy, or otherwise required by law, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method for returned merchandise.
Original shipping charges are generally nonrefundable unless the return results from our error or applicable law requires otherwise.
Refunds
After an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Financial institutions and payment processors may require additional time before a refund appears in your account.
Custom and Personalized Items
Custom, commissioned, personalized, or specially made items are generally not returnable or refundable because they were created specifically for the purchaser.
However, please contact us if a custom item arrives damaged, defective, or materially different from what was agreed upon.
Digital Products
Due to the nature of downloadable products, digital purchases are generally final once the digital content has been delivered or accessed, except where required by law or where the file itself is defective or materially different from its description.
If you experience a technical problem with a Taurus Moon Treehouse digital product, please contact us so we can help.
Final Sale Items
Products clearly identified as Final Sale at the time of purchase are not eligible for return due to change of mind.
This limitation does not eliminate any rights you may have under applicable law regarding defective, damaged, misrepresented, or improperly supplied merchandise.
Handmade Variations
Handmade does not mean factory-perfect, and we think that is part of its charm.
Small variations in shape, texture, pattern, placement, brushwork, finish, dimensions, or other handmade characteristics are normal.
Similarly, crystals, stones, wood, dried botanicals, and other natural materials may contain variations in color, pattern, shape, inclusions, texture, or surface characteristics.
These naturally occurring or handmade variations are generally not considered defects.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.
Include your order number and photographs when available.
We will evaluate the issue and provide an appropriate remedy, which may include repair, replacement, store credit, or refund.
Exchanges
Because inventory may include one-of-a-kind and limited-run pieces, direct exchanges cannot always be guaranteed.
Please contact us if you would like to request an exchange, and we will let you know what options are available.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests that are received before production, preparation, or shipment begins.
Once a custom item has entered production or an order has shipped, cancellation may no longer be possible.
Questions
Please contact Taurus Moon Treehouse through the contact information provided on our website with any questions about a return, refund, exchange, or damaged order.